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Frequently Asked Questions (FAQ)
 

How to Order:

Orders can be placed online 24 hours a day. To place an order online:

1- Click on any category given on the top navigation bar. A new page will appear with product titles, thumbnail pictures and prices.

2-
Click on the product image or link. This will take you to the product Detail page.

3- On Detail page you will find further detail of the product. Choose the required attributes, if given, and click on Add to Order button. This will place that product in your shopping cart.

(In case of dresses, Select Size button is given. Pressing this button would lead you to the size selection page. On this page, you can select a size option and add the dress to your shopping cart
)
 
4- You may continue to add more items to your shopping cart by following the above steps. All items in a single order are shipped to one address only.

5- Once you are done, please click on the Checkout button. This will take you to the validate user page. If you are already a user, you can put your username and password and enter into our member's area. Or you may sign up as a new user. If you don't want to sign up, you can directly go to the checkout page by following the link given on the page.

6-
On the View/modify Shopping cart page, you can review and modify the details of your order. Shipping is calculated by weight. On this page, total weight of your order is calculated. You can select a shipping method of your choice and then select the Payment Method. 

7- When you are satisfied with the details of your order, press Final Checkout  button. This will connect you to a secure (SSL) protected directory, where you can enter your Credit Card and other information.

8- On the Checkout Page, please enter your name, address and billing information. Also enter the name and address of the person who is receiving the order. 

9- Once all the information is entered, click the Complete Order button at the bottom.

10- You'll receive an order confirmation message with your order number. You will also receive a confirmation e-mail within few minutes.


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Shipping Policy:

We use Courier Service and Express Mail Service for standard shipments throughout the world. All orders are shipped from Pakistan. The delivery time is dependent on the method selected. 
Shipping is calculated by weight, click here for the detail of worldwide shipping charges.
Every effort is made to ship your order within 2-3 business days after receiving the order (Dresses may take two-three weeks to ship). Check/Money Order method may take longer, click here for detail of Check/Money Order method.

  

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Privacy Policy:

786Shop.com respects your privacy. We do not sell, rent or trade your personal identifiable personal information to any third party. 
When you order, we need to know your name, email address, mailing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.

Any information that you provide us is kept in confidence. When you purchase products from 786Shop.com or register in any of our services, we may send you periodic emails regarding our product lines and services. You always have the option to opt-out of the email service by sending us an email  typing “remove” in the subject line.


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Return/Replacement Policy:

We take maximum care in quality control. If a customer is still not satisfied with the product, he/she may return the product for replacement/refund (for custom made dresses, read the paragraph below). The customer must return the product within 14 days after receiving it. The product must be unused and should be in the original condition in which it was purchased. All items are shipped from Pakistan, therefore items must be returned to our office in Pakistan. (shipping is not refunded)

We check all ordered dresses for the given sizes before shipping. In most cases, we are unable to simply refund the Custom Made dresses. These dresses are made for individual customers considering their specific requirements and hence are not useful for any other customer.
Such dresses may be altered (if possible) to suit your needs and then shipped back to you at our expense.

All dresses are made on order. If an order is under process and is canceled by a customer after 5 days of placing the order, we would deduct 10% late order cancellation charges.

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Order Cancellation Policy:

786Shop.com reserves the right to cancel any order. Order may be canceled due to the following reasons:

- Requested by the customer.
- Customer fails to provide any further verification if requested.

If an order is canceled within 48 hours due to any reason mentioned above, no amount is charged. Credit Card/order processing fee is deducted (about 6%) if the order is canceled after this time period.

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How we use the information:

786Shop.com uses an order form so to request information necessary for order fulfillment. Any personal information provided by the customer is done so knowingly. When you order, we need to know your name, email address, mailing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.
Demographic and profile data gathered from the customers is used to help us determine the needs of our customers and to help us determine the popularity of the various web site features/pages. No personal data is provided to other parties.   


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Secure Shopping Guarantee:

Shopping at 786Shop.com is absolutely safe. You never have to worry about credit-card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe.
We
use the latest encryption technology to keep your personal information safe. All your ordering information, including your name, address, and credit card number, is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. 

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Payment Methods:

Purchase by any of the two methods given below.

1- Online Methods: Credit Card/PayPal/FXSource/Digital Checks.
2- Offline Methods: Bank transfer/Western Union/Money Gram.

1- Credit Card/PayPal/FXSource/Digital Checks:

Credit card is a quick and easy way of buying at our web site.
Most orders are processed within 2-3 business days.

Buy with VISA, MasterCard, American Express, Discover/Novus, Diners Club
and JCB and derivatives of those brands. We use 2CO’s merchant services to insure a secure transaction. Click here for details.

PayPal, the trusted leader in online payments, enables buyers to purchase online safely. PayPal has over 100 million member accounts in 190 countries and regions.
The PayPal payment option is available in the following Currencies:
U.S. Dollar, British Pound, Australian Dollar, Canadian Dollar, Euro, Japanese Yen.

PIN Debit Payments:
This method allows debit cards that have a Visa or Master Card logo to process much like credit cards.
This form of debit card transaction is a Personal Identification Number (PIN) Debit. Here, a customer pays with their debit card and authorizes the purchase by entering their unique ID. Because the purchase must be authorized by the customer, requiring an interface to enter the PIN.
One of the benefits of PIN debit, is a reduction in fraud and disputed charges. Customers authorize their purchases with PINs, the risk to merchants of chargebacks is virtually nonexistent. 2Checkout, along with Acculynk, allows your customers to buy products using the safety of their PIN debit cards.

Digital Checks payment option is also available to US customers only. Customers can pay directly from their US bank accounts.
Please note that it may take a minimum of 10 days for your order to be processed.


2- Bank transfer/Western Union/Money Gram:

In this method, payment can be made by any one of the following methods.

  • Western Union/Money Gram:
    You can send your payment by Western Union/Money Gram (Western Union also allows online payments or payments by phone). Our representative's information in Lahore, Pakistan is:

    Mr. Maqbool Sharif
    88 K, (1st floor)
    Gulberg III, Lahore
    Pakistan
    PH: 3587 0622

  • Bank Transfer (TT):
    You may send the money through Bank Wire/TT to our bank account given below:

    Account: TUHFA
    Account #: 0218-01-01-5507-3
    MCB Bank Limited, Liberty Market,
    Gulberg, Lahore, Pakistan.

    SWIFT-BIC Code of the Bank: MUCBPKKA

After sending the payment, please send us an email with the required payment retrieval information. Once the payment is confirmed, your order will be shipped. 

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